This should now be able to be emailed to Symantec Technical Support in regards to an open support case, as requested by the case's assigned engineer. If the packet trace is to be sent for analysis to Symantec Technical Support, click on the File menu > Save.Immediately after reproducing the issue, back in Wireshark, click on the Capture menu > Stop.Reproduce the issue from where ever it is occurring at.In Wireshark's Interface window, click on the Start button.Stand by to reproduce the issue from where ever it is occurring at, such as performing a series of steps from the Symantec Management Platform Console.In Wireshark, click on the Capture menu > Interface.Install and run Wireshark (which can be obtained from on the Symantec Management Platform server or the computer to be used. During its installation, ensure that WinPcap is also installed. Note: If the operating system includes User Access Control (UAC), right click on Wireshark's shortcut or executable file and choose 'Run as administrator'.References here to Wireshark and third party web sites are therefore provided 'AS IS' and the customer is advised to use them at their own risk. The customer is advised to contact Wireshark Foundation directly for assistance in basic usage of their product.

Broadcom does not own or manage these products and web sites, nor can Broadcom Technical Support assist the customer in using Wireshark. Important Note: This article discusses third party software and web sites as a courtesy to Broadcom customers wishing to use Wireshark, a product of the Wireshark Foundation company, in conjunction with troubleshooting issues with Broadcom products such as Altiris, Altiris Patch Management or Deployment Solution.

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